Shipping policy

1. Order Processing

• All orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a confirmation message with tracking details (if available).

2. Delivery Time

We deliver all across Pakistan.
Estimated delivery times:

• Major cities: 2–4 business days

• Other areas: 4–7 business days

Delivery times may vary due to courier delays, weather conditions, or high-demand seasons.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight.

• Free shipping may be offered during special promotions or for orders above a specific amount (if mentioned on our website).

4. Cash on Delivery (COD)

• COD is available for most locations in Pakistan.

• Please ensure your mobile number and address are correct to avoid delivery issues.

• The courier will contact you before delivery.

5. Order Tracking

After your order has been shipped, we will send you a tracking number (if applicable) via SMS or email.
You can use this number to check your delivery status on the courier’s website.

6. Delayed or Lost Shipments

In rare cases, delivery may take longer due to unforeseen circumstances.
If your order hasn’t arrived within 10 business days, please contact us at:
📧 shopontop32@gmail.com or 📞 +92 327 6968058

7. Damaged Packages

If your package arrives damaged or opened, please do not accept it and contact us immediately.
We will investigate the issue and arrange a replacement if eligible.

8. International Shipping

Currently, we do not offer international shipping.
Our services are limited to Pakistan only.