Refund policy

Returns

We want you to be completely satisfied with your purchase.
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

To be eligible for a return:

• The product must be unused, unworn, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

• Returns are not accepted for items that have been used, washed, or altered.

Once we receive and inspect the returned item, we will notify you regarding your exchange approval.

Exchange Policy

We offer exchange only, not refunds.
If your item is approved for exchange, we will send you a replacement of the same product (or similar item if the original is unavailable).

To request an exchange, please contact us at:
📧 shopontop32@gmail.com
📞 +92 327 6968058 (WhatsApp available)

Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

• Undergarments, accessories, or items marked as Final Sale

• Customized or special-order products

Important Note

• Refunds are not offered under any circumstances.

• Exchanges will only be processed after the returned item has been received and inspected.

• Shipping costs for returning an item are the responsibility of the customer, except when the item received is damaged or incorrect.